Terms and Conditions:
Welcome to Alwadi Store. This site is operated by Alwadi Specialized Company (Individual Person Company), and by accessing and using the online store, you (the "customer," "consumer," or "client") agree to the following terms and conditions.
Please read and understand these terms carefully before using our electronic services. By accessing and using the Alwadi Online Store at https://alwadistore.com/ for the purpose of making a purchase, you are agreeing to comply with and be bound by these terms and conditions.
Term of Use:
1) The online store services are only available to individuals who are legally capable of representing themselves. Individuals who are not legally capable of doing so under Saudi Arabian law are not permitted to use the store's services.
2) The company reserves the right to modify the terms and conditions of the online store at any time, with such changes documented in this document. Continued access and use of the site after any modification is considered as acceptance of the revised terms by the user.
3) These terms and conditions are effective immediately and supersede any prior commercial representations, verbal agreements, or other understandings, unless specific additional terms apply to a particular product or service. Any new services added to the Alwadi Online Store will also be subject to these terms retroactively.
Online Store Security Protection
You must never violate or attempt to violate the security protection of the online store, including but not limited to:
1. Accessing information that is not intended for you, or logging into a server or account that you are not authorized to use.
2. Attempting to probe, scan, or test the system or network's security measures, or attempting to breach security protocols without proper authorization.
3. Trying to disrupt or interfere with the services provided to other users, hosts, or networks, including but not limited to sending viruses, overloading the site, sending chain letters, unsolicited emails, or engaging in any activity that could harm the integrity of the network.
4. Sending unsolicited emails, including commercial offers or advertisements for products or services, by falsifying the IP address, email address, or any part of the online store's address in such communications.
5. Please note that any actions that harm the security of the system or network may result in civil and criminal penalties. You agree not to use any system resources, devices, software, or methods that interfere with the operation of the online store or any services provided by the site. The online store will investigate any suspected violations and cooperate with the relevant authorities to prosecute and apply appropriate penalties to those responsible. If any damage occurs to the online store, its staff, or its users, you may be held liable for appropriate compensation.
Privacy and Confidentiality policy:
1) Alwadi Specialized Company, operating as Alwadi Store, values your privacy and understands the importance of how your information is used and shared. We appreciate the trust you place in us to handle your personal information with care, and we are committed to protecting it from any unauthorized access, alteration, or disclosure. We take our responsibility to safeguard your personal data very seriously.
2) We may share your personal information only when necessary to complete your order, purchase, or related activities such as returns and exchanges. For example, this may involve sharing your address with a shipping company or providing your details to a bank for transaction approval. However, please be aware that if required by a regulatory or government authority investigating suspicious activity, we may be obligated to provide your personal details.
3) We may use your personal information to send you updates on our products, special offers, or promotional campaigns that may be of interest to you.
4) We may share your personal information with our carefully selected business partners, solely for purposes related to providing our services.
5) We recognize the value of your personal information and take its security seriously. That’s why we store and process it through secure services, protected by advanced security technologies. Our website and services are verified and authenticated through a secure verification code to ensure your privacy.
6) The online store does not share or use your personal information for any third-party purposes without your explicit consent, whether in writing or through other means, and only after clearly explaining the purpose for which your information will be used.
Registration Process
1) Registration Information: This includes details such as your first and last name, mobile number, contact information, email address, credit card details, and delivery address (e.g., neighborhood, street name, and building number).
2) Personal Information: During the registration process, you will provide personal details necessary to complete transactions and enable us to contact you.
3) Data Use: By registering, you agree to the use and updating of your personal information to maintain your account, ensuring the confidentiality of your identity during the purchase and payment processes.
4) Updating Information: You are responsible for keeping your personal information up to date. The store is not liable for updating any of your registered account details.
5) Data Protection: The information you provide is protected in accordance with our privacy policy. Your personal data is part of your transaction record with our services. You are responsible for maintaining the confidentiality of your account and password and for preventing unauthorized access to your device or computer. You are liable for all actions taken under your account using your password.
6) Account Security: The store is not responsible for any losses or damages resulting from failure to secure your password or account information. If you suspect any suspicious activity on your account, please notify us immediately by calling 0114160001, emailing [email protected], or contacting us via WhatsApp at +966568354191.
7) Electronic Communication: By using our online store and services, you consent to receive emails, newsletters, notifications, and alerts from us. These electronic communications are legally binding and are considered equivalent to written transactions.
8) Monitoring and Recording: We reserve the right to monitor, record, and retain any phone calls, emails, or other forms of electronic communication with you for training purposes, feedback verification, and to enhance our service quality.
Customer Correction Process
1) In case of error or wrong information recorded while placing order can be rectified as mentioned below
The store reserves the right to correct errors electronically.
2) You must notify the store within 24 hours of placing your order to request any corrections.
3) Corrections can be made as long as the product or service has not been used.
4) The store may also correct any unintentional errors in customer emails. In such cases, the store will notify you before shipping the product or initiating the service. You will then have the option to either proceed with the corrected order or cancel it for a refund.
Trademarks and Intellectual Property Rights
All intellectual property rights, whether registered or unregistered, including all information, designs, and visual materials on this site, are the exclusive property of Alwadi Specialized Company, which operates the online store under the name Alwadi Store, registered in Riyadh, Saudi Arabia
Shopping Cart:
1) We are committed to providing accurate and comprehensive information about our products, including details such as product availability, prices, specifications, images, and technical characteristics, as well as offering thorough service information.
2) While we strive for accuracy, errors may occasionally occur in the product or service details, including pricing information on the website. If an order is placed with incorrect pricing or information due to an error, the online store reserves the right to contact you to clarify the issue and explain how it will be resolved, or to cancel your order and notify you of the cancellation.
3) We make every effort to display product colors accurately on the website; however, the colors you see may vary depending on your screen settings, which are beyond our control. Therefore, we cannot guarantee that the colors displayed on your screen will precisely match the actual product.
4) An email confirmation may be sent when you create or update your purchase order on the online store. If your order is accepted and processed, the total cost will be calculated and deducted from your credit card account.
Payment Policy:
1) The website provides the option to purchase products or services online and make payments either via the internet or by visiting our showrooms, with shipping and delivery services available within Saudi Arabia.
2) All payments, including licenses and financial obligations, must be made in Saudi Riyals (SAR).
3) Our payment system supports multiple payment methods:
4) In-store payments: We accept credit cards, debit cards, and cash.
5) Online payments: We accept payments via Mada cards, Visa and MasterCard credit cards, STC Pay, and bank transfers to the company’s listed bank accounts.
BANK ACCOUNT DETAILS of ALWADI SPECIALIZED CO
Al Rajhi Bank
IBAN
SA748000035560013000097
Account
35560013000097
Bank Albilad
IBAN
SA5015000431138007460006
Account
431138007460006
Bank Alinma
IBAN
SA2505000068201818079000
Account
68201818079000
SAB Bank
IBAN
SA7945000000812068997001
Account
812068997001
ANB Bank
IBAN
SA9330400108095685510013
Account
108095685510013
After transferring the funds kindly share your funds transfer receipt on the WhatsApp number +966568354191 or through email at [email protected].
1) Credit Card Information: Your credit card details are not stored on the website. All information entered through the electronic payment gateway is securely encrypted, and communication between our website and the service provider's platform is also encrypted for enhanced security.
2) Information Sharing: Payment information processed through the website is not shared with third parties unless required by an official government authority. This information is handled exclusively by our payment processing team.
Credit Card Validation
1) To ensure the validity and acceptance of your credit card, please adhere to the following guidelines:
2) You must use a credit card that is legally owned by you.
3) You are responsible for ensuring that the credit card information provided for electronic payments is accurate, valid, and up-to-date. Please ensure the accuracy of the details entered.
4) Your personal information will not be shared with third parties by the electronic service, except for verification purposes to prevent fraud or when required by a government agency or court order.
5) The online service is not liable for any credit card fraud. You assume full responsibility for any fraudulent use of your credit card and will be responsible for proving otherwise.
6) If we are unable to fulfill your order, or part of it, we will notify you directly. A cancellation request will be submitted to the bank that processed the payment, and the amount will be refunded through them.
7) By using the online payment service on our website, you implicitly agree to comply with these terms and acknowledge your commitment to these responsibilities.
8) We do not store any credit card information on our database or servers. It is your responsibility to protect your password and device from unauthorized access. Please be sure to log out when using a shared computer.
Order Cancelation:
1) Alwadi Store has the right to cancel the order in the following conditions:
The payment transaction is declined or not approved.
2) The customer delays payment for more than one hour after accessing the payment link.
3) The delivery address or contact information provided by the customer is incorrect, or there is an inability to reach the customer.
4) The customer fails to collect the order or delays in picking it up for more than seven working days after payment has been made electronically under the "In-store Pickup" service.
Steps to Cancel an Order (as shown in the store, and may change with updates to the customer
experience):
Go to “My Orders” and select on cancel option to cancel your order.
Order Cancellation by the Customer:
To initiate the order cancellation process, please contact us directly.
You may cancel your order for the following reasons:
If we are unable to provide or deliver the product/service within a reasonable timeframe, which is defined as 5 business days from the order confirmation (unless the delay is caused by unforeseen circumstances), the company will notify the customer of any expected delays or issues that may affect the delivery or fulfillment of the order as agreed.
After-Sales Services:
Support is provided online for any inquiries related to the product by contacting customer service through the unified number 0114160001, WhatsApp number +966568354191 or emailing us at [email protected]
You can also contact online support or chat to discuss and resolve the issue.
Legal Warranties of products on Alwadi Store:
Pumps and Submersibles Warranty for Zetalia, Grundfos
1) The pump is covered by a two-year warranty from the invoice date when purchased from the showroom and a 24-month warranty when purchased from the ALWADI online store. Accessories and spare parts are covered for six months from the invoice date.
2) The original invoice must be presented to claim the warranty.
3) The warranty covers repairs of the product. The product may be returned within three days of the invoice date, provided it is unused and in the same condition as when purchased, including original packaging. A replacement will be provided for manufacturing defects if the product is irreparable.
4) The warranty covers defects or malfunctions caused by manufacturing issues. It does not cover damage or malfunctions resulting from misuse, improper installation, incorrect operation, failure to follow maintenance instructions, or damage caused by consumer misuse. The company is not responsible for any additional costs, expenses, or fees arising from these issues.
5) The warranty does not cover consumable items or materials that need periodic replacement.
6) The warranty will be void if the product is tampered with, disassembled, repaired at unauthorized service centers, or if non-original parts are used.
7) If the customer requests on-site maintenance (where available), they are responsible for transporting the product to an authorized service center.
8) The product will be inspected at ALWADI Specialized Co. service centers. If the warranty conditions are met, ALWADI Specialized Co. will cover the repair costs and replace any parts damaged due to manufacturing defects, or replace the product if it cannot be repaired. The company is not liable for any damages caused by product defects, as outlined in Section 4 of the warranty terms.
9) Installation, operation, and regular maintenance must be carried out in accordance with the user manual instructions.
10) The warranty does not cover any damage caused by connecting the submersible pump’s wire to another electrical wire inside the tank or operating the pump without water.
Central Water Heaters (ROOD) Warranty
The water heater body is covered by a five-year warranty.
Spare parts are covered by a two-year warranty.
Warranty Conditions:
The warranty does not cover heaters installed outdoors without protection from direct sunlight and adverse weather conditions.
The warranty does not cover damage resulting from improper installation or misuse of the water heater.
Puricom Water Filters Warranty
Pumps and submersible warranty for Riverpure, Aquarina, Starrite, Umbra Submersibles
The following general rules and conditions are integral to the warranty terms for pumps and submersibles:
1) Dry Operation: Dry running or operation without water flow can cause severe damage to the pump or submersible components. To prevent this, the unit must be protected by an appropriate float, sensor, or pressure switch. The installation should ensure that dry operation is avoided. Submersible operation must only occur when fully submerged with the proper water flow rate, as specified for artesian submersibles.
2) Capillary Cable: When using submersibles, a properly sized capillary cable must be used to prevent voltage drops during operation.
3) Automatic Operation: For automatic operation of 1-phase pumps or submersibles, a float switch with an amperage rating equal to or greater than the nominal current of the pump/submersible must be used. Alternatively, a control panel may be employed.
4) Overload Protection: An appropriately sized breaker must be installed to protect 1-phase pumps/submersibles from short circuits.
5) 3-Phase Pumps/Submersibles: 3-phase pumps or submersibles must be operated via a control panel equipped with appropriate protection, including safeguards against short circuits, overloads, voltage fluctuations, and phase interruptions. Sewage submersibles and artesian submersibles should also include sensors.
6) Installation for 1-Phase Pumps (3 to 5 HP): 1-phase pumps from 3 to 5 HP must be connected to a control panel that protects against overloads and short circuits.
7) Start/Stop Cycle: Repeated starting and stopping of pumps or submersibles can cause motor damage. The interval between stopping and restarting should be at least 5 minutes for pumps and at least 15 minutes for submersibles.
8) Operating Range: Pumps should always operate within their designated flow rate range. Running the pump at rates below the minimum or above the maximum flow can lead to frequent damage, which is not covered under warranty.
9) Temperature: If the temperature drops below freezing, water inside the pump may freeze, causing severe damage to the components. This type of damage is not covered by the warranty. It is recommended to empty the pump of water after use to prevent freezing.
10) Water Quality: Pumps and submersibles (except sewage submersibles) are designed to pump clean water. The presence of sediments, sand, gravel, or other debris in the water can damage the pump components and void the warranty.
11) Sewage Submersibles: Sewage submersibles are designed to pump sewage water. Warranty coverage is voided if the water contains sand, gravel, or large debris that may damage the submersible. However, this does not apply to sewage submersibles equipped with a float.
12) Plunger Maintenance: A plunger should be operated at least once a week to prevent stiffness due to prolonged underwater storage. If the plunger is used frequently, it should be removed from the water after each use, cleaned, and stored properly. The plunger shaft should be rotated before restarting.
13) Volumetric Pumps: Volumetric pumps with small impellers tend to become stiff quickly if not operated regularly. These pumps should be operated at least every 3 days to maintain optimal performance.
14) Improper Use of Plunger: Warranty is voided if the plunger is operated directly on a center pivot or garden sprinkler network.
Warranty Conditions for Pressure Devices, Pressure Tanks, Pressure Switches, and Electric Floats
The following general rules and conditions are integral to the warranty terms for pressure devices, pressure tanks, pressure switches, and electric floats:
Warranty Conditions for Desalination Units
The following general rules and conditions form an integral part of the warranty terms for desalination units:
Warranty Conditions for Desalination for Pedrollo Fountain Pumps, Sewage Pumps % Pressure Kits
Pedrollo items warranty period for electrical appliances is two years. Warranty period for supplies and spare parts is six months from the date of issuance of the invoice.
General rules and conditions of the warranty policy: -
1. The original invoice must be brought.
2. The product must be within the warranty period according to the original sales invoice.
3. The warranty means repairing the product and replacement is only approved for products that it cannot be repaired in the event of a manufacturing defect in the product with the first Operation and within six days from the date of the invoice the product can be replaced or returned if it cannot be repaired.
4. The warranty covers any defect or malfunction in the product resulting from a manufacturing defect and does not the warranty cover defect or malfunctions resulting from misuse, mis installation, mis operation, or failure to follow the product’s periodic maintenance instructions.
5. The warranty does not include materials or consumable parts of the product that need to be replaced periodically.
6. Tampering with the product, disassembling it, or maintaining it outside unauthorized centers or using non-original spare parts voids the warranty.
7. The customer is responsible for bringing the product to one of the company’s branches. If the customer requests on-site maintenance service, he shall bear the external maintenance fees in addition.
8. For spare parts/products not covered by warranty, the product is examined at the company’s maintenance centers if the warranty conditions are met.
9. The company bears the cost of maintenance and spare parts damaged due to a manufacturing defect or replacement of the product if it cannot be repaired. The company does not bear any costs incurred as a result of any damage caused by a product malfunction, whatever the reasons.
10. Installation, operation and periodic maintenance must be carried out according to the recommendation’s user manual included with the product
11. In the event of a leak or malfunction in the product, the product must be stopped immediately and sent to the company.
12. The warranty does not cover any additional damage due to delayed repair of the product
13. The product, except for the submersibles, must be installed in a good dry place ventilation is protected from water dripping on it.
14. The electrical supply voltage must be identical to the nominal voltage of the product, with a difference not exceeding 5% with the load at the motor terminals, while the wells artesian allows a decrease of no more than 3%.
15. Electrical power supply by generators may damage some parts.
16. Electrical defect in the product and voids the warranty
Warranty terms for pumps and submersible pumps:
1. The above general rules and conditions are an integral part of the warranty conditions.
2. Dry operation or operation without water flow causes damage to product parts.
3. It must be protected using appropriate protection such as floats or sensors. Pressure switch should be installed to prevent dry running and must be prevented. Operate the submersible pumps only when fully submerged with cooling water flowing at the rate specified in the case of artesian wells.
4. A wire of a size suitable for the load must be used to avoid voltage drop during operation.
5. In case of automatic operation of the 1-phase product, a float with an ampere must be used operating at least the nominal amperage of the product, otherwise use a control panel.
6. A circuit breaker of appropriate size must be used to protect the 1-phase product from short circuits.
7. 3 phase pumps/submersibles must be operated by a control panel equipped with appropriate protection to prevent short circuits and over currents. Load or voltage drop and one of the phases is out, including the sensors in the case of sewage and artesian submersible pumps
8. 1 phase pumps from 3 to 5 HP must be installed with a control panel to protect it from overload and short circuits.
9. The repeated and successive operation and stopping of pumps/submersibles due to engine damage. When selecting boosters, care must be taken to ensure that the time between he operating stoppage shall not exceed 5 minutes and for submersibles not less than 15 minutes
10. The actual operating point must be within the appropriate operating range for pump/submersible. Operating the submersible pump at a flow rate lower than the minimum or higher than the maximum may result in recurring damage not covered by warranty
11. A temperature drops below zero degrees Celsius causes the water inside the pump to freeze, resulting in severe damage to the pump parts, and does not include warranty. The pump must be emptied of water after it stops.
12. Pumps/submersibles (except sewage submersibles) are suitable for pumping clean water. The presence of sediments with the water may lead to damage to parts pump out of water after stopping
13. Different types of sewage submersible pumps are suitable for pumping sewage water. The warranty is voided in the event of sand, rust or long cuts in water that lead to damage to the diver’s parts and are not covered by the warranty, except for submersibles drainage with grinder
14. The diver must be operated at least once a week to avoid the diver becoming stiff due to being stored underwater. Applications that require diver operation at intervals, it is necessary to lift the diver out of the water after use, and it must be washed before storage, taking care to ensure that the shaft rotates submersible before restarting
15. Volumetric pumps (with small impeller) harden quickly when it stops working and must be operated at least every 3 days.
Warranty terms: Pressure devices, pressure tanks and pressure switches and electric buoys: -
1. The above general rules and conditions are an integral part of the warranty conditions.
2. The nominal ampere of the pump shall not exceed the ampere of the device Electric float pressure / pressure switch.
3. The maximum pumping height shall not exceed 80% of the return pressure Specific operation of pressure devices
4. The maximum pressure of the pump must not exceed the operating pressure of the pressure tank Pressure switch pressure device
5. The air pressure in the pressure tank must be adjusted to be equal to the pressure of Restart the pump.
6. The air pressure in the pressure tank must be monitored every six months at most Maximum compensation for air leakage through the caliper
7. Continuous operation and stop of the pump void the warranty and must not be less than Time between stop and restart is about 5 minutes.
Delivery Policy:
Our primary goal is to offer you a seamless and exceptional online shopping experience, including reliable shipping and delivery services, as your satisfaction is our top priority.
Shipping and Delivery Cost:
Shipping and delivery services are available only within the Riyadh region and are based on the weight and size of the product packaging. The standard rates are as follows:
1. Shipment charges: 25
2. Weight Limit: 15 Kg
3. Exceeding 15 Kg weight is subject to additional charges of 1 for every extra 1 Kg
4. Delivery time may vary between 1 to 3 working days, depending on the order placement time and the shipping companies' workload.
5. Orders are processed for delivery within 24 hours of receipt and then shipped to the delivery company.
6. Orders received before 12:00 PM are handed over to the shipping company on the same day, while orders received after 12:00 PM are delivered to the shipping company on the next working day.
7. Cash payment on delivery is subject to extra charges of 8 along with the shipment charges
8. Card payments upon delivery are subject to an additional fee of 8 SAR, plus 1.75% of the purchase value, in addition to the shipping charges.
9. Over purchase of 1500 delivery charges will be waved off
10. While we make every effort to coordinate with shipping companies to ensure timely delivery of your order, we cannot guarantee the exact delivery date.
11. Upon receiving the shipment, the customer should carefully inspect the package for any damage caused during shipping or signs that it has been previously opened. If any issues are found, do not accept the package and immediately contact us through the online store or the customer service number 0114160001, WhatsApp number +966568354191 or emailing us at [email protected].
Complaint Procedure:
You can file your complaint on the 1) online store or the customer service number 0114160001, WhatsApp number +966568354191 or emailing us at [email protected].
Following will be the procedure mentioned below:
1) The complaint must be submitted in writing and clearly outlined.
2) The complaint should include the customer's full name, address, mobile number, and email address.
3) Any supporting evidence, such as photos or videos, should be attached to the complaint.
4) Once the complaint is submitted, it will be processed within 3 to 10working days (the response time) from the date the contact center receives the complaint.
Legal Responsibility
1) You are required to comply with all laws and regulations of Saudi Arabia and are responsible for any consequences arising from failure to adhere to these laws or the terms and conditions outlined in this policy.
2) If you violate any terms of this policy, the store reserves the right to take appropriate administrative actions, which may include suspending or permanently banning your account. You will not be permitted to register again unless explicitly approved by the store.
3) You are liable for compensating the store for any losses or damages caused by fraudulent or insincere orders, or any actions that result in inconvenience or time wastage.
4) In the event of a policy violation, the store may claim any outstanding amounts and seek compensation for any damages incurred. The store retains the right to pursue legal action, including filing civil or criminal cases against you.
Exchange & return Policy
exchange and return policy for online store:
To ensure the best shopping experience of our valued clients, please note the ALWADI store exchange and return policy.
For the website:
You may return items within seven (7) days and exchange them within fourteen (14) days from the date of receipt of your order.
Return and exchange terms:
The product must be returned in its original packaging, unused, and in its original box.
1. For products purchased in-store, returns or exchanges must be made at the same store location.
2. All returned or exchanged products will be subject to inspection by the relevant department to ensure they meet the required packaging standards and include all accessories. Acceptance or rejection of the return, exchange, or cancellation will be determined based on this inspection.
3. If the return, exchange, or cancellation is due to an error in the order or damage to the product, the customer will not be responsible for shipping or delivery fees.
4. If the return, exchange, or cancellation is initiated by the customer, the customer will be responsible for shipping fees and a 5% processing fee, which will be deducted from the value of the returned product.
5. Refunds for website purchases will only be issued via bank transfer.
6. Refunds will be processed through a bank transfer to the customer's account, in accordance with the conditions outlined above.
Imposed Fees: These refer to the amount deducted from the invoice value to cover the costs of preparation, loading, and transportation of the goods. The fee will be either thirty (30) riyals or 5% of the invoice value, whichever is greater.
Steps to return and exchange the order:
1. For assistance, please contact our customer service team via WhatsApp at +966 568354191 or by calling our landline at +966 114160001. Kindly provide your order details, including the order number and the requested procedure (return, exchange, or cancellation).
2. Our customer service representative will assist you with the delivery process, whether through a shipping company or by directly delivering the product to the warehouse. Please note that the return or exchange request will be cancelled if the products are not delivered within three (3) days.
3. If the delivery is made through a shipping company, please provide us with the tracking number.
4. Upon receipt of the products, the relevant department will conduct an inspection and notify you of the acceptance or rejection, based on the products' compliance with the specified conditions.
Replacement of Devices with Manufacturing Defects:
ALWADI store will replace devices with manufacturing defects within three (3) days from the date of purchase, subject to the following conditions:
1. The device must be free from scratches or signs of misuse.
2. The original box, along with all accessories and user manuals, must be provided.
Maintenance:
ALWADI store is committed to delivering the best after-sales services to its customers, including maintenance, spare parts availability, and ensuring product quality in accordance with the regulations of the Ministry of Commerce and Industry. The terms and conditions outlined in the service contract provided to the customer at the time of purchase will apply.
General Exclusions from the Manufacturer's Warranty:
1. Defects or malfunctions caused by the consumer’s misuse, failure to follow usage instructions, negligence, accidents, vandalism, unauthorized maintenance, or neglect in performing recommended maintenance.
2. f the serial numbers have been altered or tampered with.
3. Paint defects, scratches, or issues resulting from improper installations not authorized by the manufacturer.
