Legal Warranties and Guarantees

Legal Warranties of products on Alwadi Store:

Pumps and Submersibles Warranty for Zetalia, Grundfos

1)     The pump is covered by a two-year warranty from the invoice date when purchased from the showroom and a 24-month warranty when purchased from the ALWADI online store. Accessories and spare parts are covered for six months from the invoice date.

2)     The original invoice must be presented to claim the warranty.

3)     The warranty covers repairs of the product. The product may be returned within three days of the invoice date, provided it is unused and in the same condition as when purchased, including original packaging. A replacement will be provided for manufacturing defects if the product is irreparable.

4)     The warranty covers defects or malfunctions caused by manufacturing issues. It does not cover damage or malfunctions resulting from misuse, improper installation, incorrect operation, failure to follow maintenance instructions, or damage caused by consumer misuse. The company is not responsible for any additional costs, expenses, or fees arising from these issues.

5)     The warranty does not cover consumable items or materials that need periodic replacement.

6)     The warranty will be void if the product is tampered with, disassembled, repaired at unauthorized service centers, or if non-original parts are used.

7)     If the customer requests on-site maintenance (where available), they are responsible for transporting the product to an authorized service center.

8)     The product will be inspected at ALWADI Specialized Co. service centers. If the warranty conditions are met, ALWADI Specialized Co. will cover the repair costs and replace any parts damaged due to manufacturing defects, or replace the product if it cannot be repaired. The company is not liable for any damages caused by product defects, as outlined in Section 4 of the warranty terms.

9)     Installation, operation, and regular maintenance must be carried out in accordance with the user manual instructions.

10) The warranty does not cover any damage caused by connecting the submersible pump’s wire to another electrical wire inside the tank or operating the pump without water.

Central Water Heaters (ROOD) Warranty

The water heater body is covered by a five-year warranty.

Spare parts are covered by a two-year warranty.

Warranty Conditions:

The warranty does not cover heaters installed outdoors without protection from direct sunlight and adverse weather conditions.

The warranty does not cover damage resulting from improper installation or misuse of the water heater.


Puricom Water Filters Warranty

  1. The water filter is covered by a 2-year warranty.
  2. The warranty does not cover damage resulting from improper installation or misuse.

Pumps and submersible warranty for Riverpure, Aquarina, Starrite, Umbra Submersibles

The following general rules and conditions are integral to the warranty terms for pumps and submersibles:

1)     Dry Operation: Dry running or operation without water flow can cause severe damage to the pump or submersible components. To prevent this, the unit must be protected by an appropriate float, sensor, or pressure switch. The installation should ensure that dry operation is avoided. Submersible operation must only occur when fully submerged with the proper water flow rate, as specified for artesian submersibles.

2)     Capillary Cable: When using submersibles, a properly sized capillary cable must be used to prevent voltage drops during operation.

3)     Automatic Operation: For automatic operation of 1-phase pumps or submersibles, a float switch with an amperage rating equal to or greater than the nominal current of the pump/submersible must be used. Alternatively, a control panel may be employed.

4)     Overload Protection: An appropriately sized breaker must be installed to protect 1-phase pumps/submersibles from short circuits.

5)     3-Phase Pumps/Submersibles: 3-phase pumps or submersibles must be operated via a control panel equipped with appropriate protection, including safeguards against short circuits, overloads, voltage fluctuations, and phase interruptions. Sewage submersibles and artesian submersibles should also include sensors.

6)     Installation for 1-Phase Pumps (3 to 5 HP): 1-phase pumps from 3 to 5 HP must be connected to a control panel that protects against overloads and short circuits.

7)     Start/Stop Cycle: Repeated starting and stopping of pumps or submersibles can cause motor damage. The interval between stopping and restarting should be at least 5 minutes for pumps and at least 15 minutes for submersibles.

8)     Operating Range: Pumps should always operate within their designated flow rate range. Running the pump at rates below the minimum or above the maximum flow can lead to frequent damage, which is not covered under warranty.

9)     Temperature: If the temperature drops below freezing, water inside the pump may freeze, causing severe damage to the components. This type of damage is not covered by the warranty. It is recommended to empty the pump of water after use to prevent freezing.

10) Water Quality: Pumps and submersibles (except sewage submersibles) are designed to pump clean water. The presence of sediments, sand, gravel, or other debris in the water can damage the pump components and void the warranty.

11) Sewage Submersibles: Sewage submersibles are designed to pump sewage water. Warranty coverage is voided if the water contains sand, gravel, or large debris that may damage the submersible. However, this does not apply to sewage submersibles equipped with a float.

12) Plunger Maintenance: A plunger should be operated at least once a week to prevent stiffness due to prolonged underwater storage. If the plunger is used frequently, it should be removed from the water after each use, cleaned, and stored properly. The plunger shaft should be rotated before restarting.

13) Volumetric Pumps: Volumetric pumps with small impellers tend to become stiff quickly if not operated regularly. These pumps should be operated at least every 3 days to maintain optimal performance.

14) Improper Use of Plunger: Warranty is voided if the plunger is operated directly on a center pivot or garden sprinkler network.

Warranty Conditions for Pressure Devices, Pressure Tanks, Pressure Switches, and Electric Floats

The following general rules and conditions are integral to the warranty terms for pressure devices, pressure tanks, pressure switches, and electric floats:

  1. Amp Rating: The nominal pump amperage must not exceed the amperage rating of the associated pressure device, electric float, or pressure switch.
  2. Maximum Pumping Height: The maximum pumping height should not exceed 80% of the specified restart pressure of the compressor.
  3. Maximum Pump Pressure: The maximum pump pressure must not exceed the operating pressure of the pressure tank, pressure switch, or pressure device.
  4. Air Pressure in Pressure Tank: The air pressure in the pressure tank must be adjusted to match the restart pressure of the pump.
  5. Pressure Monitoring: Air pressure in the pressure tank should be monitored and adjusted at least every six months to compensate for any air loss through the valve.
  6. Start/Stop Cycle: Successive or repeated operation and stopping of the pump will void the warranty. The time between stopping and restarting the pump should not be less than 5 minutes to avoid damage.

Warranty Conditions for Desalination Units

The following general rules and conditions form an integral part of the warranty terms for desalination units:

  1. Open Tank Use: Desalination units used to feed an open tank are not covered under the warranty.
  2. Continuous Operation: Operating desalination units continuously without allowing for regular stops will void the warranty.
  3. Pressure Tank Compatibility: Desalination units must be used in conjunction with a pressure tank that has a capacity no greater than 15% of the unit’s productivity.
  4. Extended Non-Use: If a desalination unit is not used for a period exceeding two weeks, certain parts may be damaged, potentially requiring filter replacements. This damage is not covered by the warranty.
  5. Water Quality: Desalination units are designed for use with public network water where salt content does not exceed 900 mg/L. Using well water or high-salt water during a public network outage may result in damage to the unit’s components, which is not covered by the warranty.
  6. Filter Replacement: To maintain optimal performance, the primary treatment filters must be replaced based on water consumption:
  • For units producing 75 gallons/day, replace filters every 2,500 gallons of use.
  • For units producing 225 gallons/day, replace filters every 5,000 gallons. Failure to replace filters according to the specified schedule or consumption rate will lead to damage to the reverse osmosis membranes and other components, and such damage is not covered by the warranty.
  1. Drain Line Blockage: Blocking or closing the drain water line will cause severe damage to the desalination unit and is not covered by the warranty.