To ensure the best shopping experience of our valued clients, please note the ALWADI store exchange and return policy.
For the website:
You may return items within seven (7) days and exchange them within fourteen (14) days from the date of receipt of your order.
Return and exchange terms:
The product must be returned in its original packaging, unused, and in its original box.
1. For products purchased in-store, returns or exchanges must be made at the same store location.
2. All returned or exchanged products will be subject to inspection by the relevant department to ensure they meet the required packaging standards and include all accessories. Acceptance or rejection of the return, exchange, or cancellation will be determined based on this inspection.
3. If the return, exchange, or cancellation is due to an error in the order or damage to the product, the customer will not be responsible for shipping or delivery fees.
4. If the return, exchange, or cancellation is initiated by the customer, the customer will be responsible for shipping fees and a 5% processing fee, which will be deducted from the value of the returned product.
5. Refunds for website purchases will only be issued via bank transfer.
6. Refunds will be processed through a bank transfer to the customer's account, in accordance with the conditions outlined above.
Imposed Fees: These refer to the amount deducted from the invoice value to cover the costs of preparation, loading, and transportation of the goods. The fee will be either thirty (30) riyals or 5% of the invoice value, whichever is greater.
Steps to return and exchange the order:
1. For assistance, please contact our customer service team via WhatsApp at +966 568354191 or by calling our landline at +966 114160001. Kindly provide your order details, including the order number and the requested procedure (return, exchange, or cancellation).
2. Our customer service representative will assist you with the delivery process, whether through a shipping company or by directly delivering the product to the warehouse. Please note that the return or exchange request will be cancelled if the products are not delivered within three (3) days.
3. If the delivery is made through a shipping company, please provide us with the tracking number.
4. Upon receipt of the products, the relevant department will conduct an inspection and notify you of the acceptance or rejection, based on the products' compliance with the specified conditions.
Replacement of Devices with Manufacturing Defects:
ALWADI store will replace devices with manufacturing defects within three (3) days from the date of purchase, subject to the following conditions:
1. The device must be free from scratches or signs of misuse.
2. The original box, along with all accessories and user manuals, must be provided.
Maintenance:
ALWADI store is committed to delivering the best after-sales services to its customers, including maintenance, spare parts availability, and ensuring product quality in accordance with the regulations of the Ministry of Commerce and Industry. The terms and conditions outlined in the service contract provided to the customer at the time of purchase will apply.
General Exclusions from the Manufacturer's Warranty:
1. Defects or malfunctions caused by the consumer’s misuse, failure to follow usage instructions, negligence, accidents, vandalism, unauthorized maintenance, or neglect in performing recommended maintenance.
2. f the serial numbers have been altered or tampered with.
3. Paint defects, scratches, or issues resulting from improper installations not authorized by the manufacturer.
