Privacy and Confidentiality Policy

1. Al Wadi Specialized Company, operating under the name Al Wadi Store, values your privacy and understands the importance of how your information is used and shared. We appreciate the trust you place in us to handle your personal information with care, and we are committed to protecting it against unauthorized access, modification, or disclosure. We take our responsibility to safeguard your personal data seriously.
2. We may share your personal information only when necessary to complete your order, purchase, or related activities such as returns and exchanges. For example, we may need to share your address with a shipping company or provide your details to a bank for transaction approval. However, please be aware that if a regulatory or governmental authority requests an investigation into suspicious activity, we may be legally required to disclose your personal information.
3. We may use your personal information to send you updates about our products, special offers, or promotional campaigns that may be of interest to you.
4. We may share your personal information with our carefully selected business partners solely for purposes related to providing our services.
5. We recognize the value of your personal information and take its security seriously. Therefore, we store and process your information through secure services protected by advanced security technologies. Our website and services have been verified and authenticated through secure verification measures to ensure your privacy.
6. The online store does not share or use your personal information for third-party purposes without your explicit consent, whether provided in writing or through other means, and only after clearly explaining the purpose for which your information will be used.

Registration Process

1. Registration Information: This includes details such as your first and last name, mobile phone number, contact information, email address, credit card details, and delivery address (including district, street name, and building number).
2. Personal Information: During the registration process, you will be required to provide the personal details necessary to complete transactions and enable us to communicate with you.
3. Use of Data: By registering, you agree to the use and updating of your personal information to maintain your account and ensure the confidentiality of your identity throughout the purchasing and payment process.
4. Updating Information: The store is not responsible for updating any of your registered account details.
5. Data Protection: The information you provide is protected in accordance with our Privacy Policy. Your personal data forms part of your transaction records with our services. You are responsible for maintaining the confidentiality of your account and password and preventing unauthorized access to your device or computer. You are also responsible for all activities carried out under your account using your password.
6. Account Security: The store is not responsible for any losses or damages resulting from your failure to secure your password or account information. If you suspect any suspicious activity on your account, please notify us immediately by calling 0114160001, emailing info@alwadistore.com, or contacting us via WhatsApp at +966568354191.
7. Electronic Communications: By using our online store and services, you agree to receive emails, newsletters, notifications, and alerts from us. These electronic communications are legally binding and are considered equivalent to written communications.
8. Monitoring and Recording: We reserve the right to monitor, record, and retain any telephone calls, emails, or other forms of electronic communication with you for training purposes, feedback verification, and improving the quality of our services.

Customer Information Correction Process

1. If an error occurs or incorrect information is entered while placing an order, it may be corrected as outlined below. The store reserves the right to correct errors electronically.
2. You must notify the store within 24 hours of placing your order to request any corrections.
3. Corrections may be made provided that the product or service has not been used.
4. The store may also correct any unintentional errors in emails sent to customers. In such cases, the store will notify you before shipping the product or initiating the service. You will then have the option to proceed with the corrected order or cancel it and receive a refund.

Trademarks and Intellectual Property Rights

All intellectual property rights, whether registered or unregistered, including all information, designs, and visual materials displayed on this website, are the exclusive property of Al Wadi Specialized Company, which operates the online store under the name "Al Wadi Store" and is registered in Riyadh, Kingdom of Saudi Arabia.

Shopping Cart

1. We are committed to providing accurate and comprehensive information about our products, including details such as product availability, prices, specifications, images, and technical features, as well as accurate service information.
2. Although we make every effort to ensure accuracy, errors may occasionally occur in product or service details, including pricing information displayed on the website. If an order is placed based on incorrect pricing or information due to an error, the store reserves the right to contact you to clarify the issue and explain how it will be resolved, or to cancel your order and notify you of the cancellation.
3. We make every effort to display product colors accurately on our website. However, the colors you see may vary depending on your screen settings, which are beyond our control. Therefore, we cannot guarantee that the colors displayed on your screen will exactly match the actual product.
4. An email confirmation may be sent when a purchase order is created or updated on the online store. If your order is accepted and processed, the total cost will be calculated and charged to your credit card account.