Delivery Policy
Our primary goal is to provide a seamless and exceptional online shopping experience, including reliable shipping and delivery services, as customer satisfaction is our top priority.
Shipping and Delivery Costs
Shipping and delivery services are available only within the Riyadh region, and the costs depend on the weight and size of the product package. The standard rates and conditions are as follows:
- Shipping Fee: SAR 25.
- Maximum Standard Weight: 15 kg.
- Additional Weight Charges: If the package weight exceeds 15 kg, an additional fee of SAR 1 will be charged for each extra kilogram.
- Delivery Time: Delivery may take between 1 and 3 business days, depending on the time the order is placed and the workload of the shipping companies.
- Order Processing: Orders are processed for delivery within 24 hours of receipt and then handed over to the shipping company.
- Shipping Schedule: Orders received before 12:00 PM will be handed over to the shipping company on the same day, while orders received after 12:00 PM will be handed over on the following day.
- Cash on Delivery (COD): Cash payments upon delivery are subject to an additional fee of SAR 8, in addition to the standard shipping charges.
- Card Payment on Delivery: Card payments upon delivery are subject to an additional fee of SAR 8, plus 1.75% of the total purchase amount, in addition to the standard shipping charges.
- Free Delivery: Orders exceeding SAR 1,500 qualify for free delivery.
- Delivery Time Guarantee: Although we make every effort to coordinate with shipping companies to ensure timely delivery, we cannot guarantee a specific delivery date.
- Shipment Inspection: Upon receiving the shipment, customers must carefully inspect the package for any damage caused during shipping or signs that it has been previously opened. If any issues are found, the customer should refuse to accept the package and contact us immediately through our online store or via the following channels:
- Customer Service: 0114160001
- WhatsApp: +966568354191
- Email: Info@alwadistore.com