Exchange and Return Policy for the Online Store

To provide the best shopping experience for our valued customers, please review the Exchange and Return Policy of Al Wadi Store.

For purchases made through our website, products may be returned within seven (7) days and exchanged within fourteen (14) days from the date of receiving your order.

Return and Exchange Conditions

1. Products must be returned unused, in their original packaging, and in their original boxes.
2. For products purchased from a physical store, returns or exchanges must be processed at the same store location.
3. All returned or exchanged products will be inspected by the relevant department to ensure they meet the required packaging standards and include all original accessories. Approval or rejection of any return, exchange, or cancellation request will be determined based on this inspection.
4. If a return, exchange, or cancellation is due to an order error or a damaged product, the customer will not be responsible for shipping or delivery charges.
5. If a return, exchange, or cancellation is initiated by the customer, the customer will be responsible for shipping charges and a 5% processing fee, which will be deducted from the value of the returned product.
6. Refunds for products purchased through the website will be issued exclusively via bank transfer.
7. Refunds will be processed through a bank transfer to the customer's account, subject to the terms and conditions outlined above.

Applicable Fees

These fees represent deductions from the invoice amount to cover the costs of product preparation, loading, and transportation.

The applicable fee will be either SAR 30 or 5% of the total invoice value, whichever is greater.

Steps to Return or Exchange an Order

1. Contact Customer Service: For assistance, please contact our customer service team via WhatsApp at +966 568354191 or by calling our landline at +966 114160001. Please provide your order details, including the order number and the requested action (return, exchange, or cancellation).
2. Arrange Product Return: Our customer service representative will assist you with the return process, either through a shipping company or by arranging direct delivery of the product to our warehouse. Please note that the return or exchange request will be canceled if the products are not delivered within three (3) days.
3. Provide Tracking Information: If the product is returned through a shipping company, please provide us with the shipment tracking number.
4. Product Inspection and Approval: Upon receiving the returned products, our relevant department will inspect them and notify you whether your request has been approved or rejected based on compliance with the specified conditions.

Replacement of Devices with Manufacturing Defects

Al Wadi Store will replace devices with manufacturing defects within three (3) days from the date of purchase, subject to the following conditions:

1. The device must be free from scratches or any signs of misuse.
2. The original packaging must be provided along with all accessories and user manuals.